Emirates City Check‑in and Travel Store

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Review summary Aggregate rating

Users rate the resource highly for clarity, practical advice and relevance to expats and travellers.

VI

Vladislav Isaev Google review - 2026-3-3

Absolute worst customer support. They closed the office for three days during a major airport crisis. You cannot call them, you cannot rebook online, and you cannot talk to anyone in person. They talk a lot about their amazing service, but they have left everyone stranded without any help. Completely unacceptable.

VI

Vlad Isaev Google review

We feel completely abandoned by Emirates. During this airspace closure, they’ve simply vanished—closing all ticket offices and leaving us with no way to get information. We’ve spent days calling, only to be charged for the calls while getting no answers. There is no automatic rebooking, no updates, and absolutely nothing we can do but wait. We are stranded and left entirely on our own by a company that clearly doesn't care about its passengers in a crisis

VI

Vladislav Isaev Google review

Warning to travelers: Emirates has abandoned us during this closure. Offices are shut, phone lines are impossible to reach (at a cost to the caller!), and there is zero proactive rebooking. Our entire group is stranded with no communication or support. A 'premium' airline should never leave its passengers this vulnerable.

AS

Asanka De Silva Google review

I ended up using this place to checkin my bags following an email from Emirates. I had no idea about the place prior to that. It took me literally 2 mins to drop off my bags. That allowed me to spend a few hours at Dubai Mall hands free before heading to the airport.

SL

shawn lim Google review - 2026-3-2

Updates as of now. The city check in is closed with not a single staff in sight. Don’t waste your time coming. Have seen many people coming on a taxi and left Can’t even get through to the hotlines

DL

Dmitri Lachugin Google review

Disaster management at its worst. Our group has been calling day and night for days with no response, all while being charged for the calls! Physical offices are closed and there is no proactive rebooking for stranded passengers. Emirates has left us with no way to reach them and no help. This is not the service we paid for.

RK

Raya Khateeb Google review

Extremely disappointed with Emirates’ handling of our booking. My sister and mother both booked and paid for their seats over a month in advance. Less than 24 hours before the flight, Emirates suddenly moved them to the back of the aircraft with zero explanation except the vague phrase “operational reasons.” No transparency, no justification. It gets worse: When we contacted the call center, they escalated the issue to the Emirates team in Amman — and instead of fixing anything, the staff made it worse by moving my mother’s seat as well. No one could explain why the seats were changed, and the Amman staff simply said, “We sat them together at the back,” as if that’s acceptable after customers paid for specific seats. The call center was completely unhelpful and kept repeating that they “can’t do anything” and that we have to wait for someone in Amman to “respond,” even though the flight is the next day. No ownership, no urgency, no proper customer service. For an airline that advertises premium service, this experience has been shockingly unprofessional. If passengers paid for their seats, why are they being moved without reason? And why is the customer left to chase answers no one can provide? Emirates needs to seriously review the way their ground teams and call centers handle such cases. This has caused unnecessary stress before an international flight, and the lack of accountability is unacceptable.